Terms & Conditions

Master Subscription Agreement / Terms & Conditions

Effective Date: [Insert Date]
Last Updated: 17th June 2025

1. Acceptance of Terms

This Master Subscription Agreement (“Agreement”) is a legally binding agreement between you (the “User,” “Client,” “You,” or “Your”) and Imaginative Work (“Company,” “We,” “Us,” or “Our”), a business offering integrated offline and online B2B2C brand management solutions. By accessing or using any part of our platform, website, retail/distribution services, or marketing support (collectively, the “Services”), you agree to be bound by these Terms.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

2. Our Services

Imaginative Work provides an integrated suite of services designed to help FMCG and D2C brands grow through:

Branding, market positioning, and product placement
Offline/Online retail and distribution through modern trade and general trade
Sales and merchandising support via trained field forces
Scheme-based promotions and in-store activation
Data-driven strategy for pricing, campaigns, and targeting
WhatsApp/SMS/lightweight app communication with retail network
End-to-end warehousing and logistics management

The scope of services may evolve or be enhanced with new offerings, which will also be subject to these Terms.

3. Use of Services

By using our services, you agree:

Not to duplicate, reproduce, or exploit any part of the services without express written consent
To provide accurate and updated information required for your brand onboarding
That we may collect data related to brand performance, distribution, and sales for internal optimization purposes

4. Marketing & Communication

You authorize Imaginative Work to use communication channels including but not limited to WhatsApp, SMS, email, or phone for official communication, unless opted out explicitly. You agree not to mark communications as unsolicited if you have registered with us voluntarily.

5. Intellectual Property

All content, branding tools, training materials, processes, and marketing assets used or developed under Imaginative Work’s services remain the intellectual property of the Company unless explicitly transferred. This includes, but is not limited to:

Branding kits and activation material
Campaign strategies
Market research reports
Proprietary templates and dashboards

Clients are granted a limited, revocable, non-exclusive license to use such assets during the term of engagement.

6. Data Confidentiality

We agree to treat your business and brand information with confidentiality. Similarly, you agree to keep our service methodologies and proprietary processes confidential unless legally required to disclose.

We may use aggregate data insights (without disclosing any identifying client details) for internal research, marketing, and benchmarking purposes.

7. Liability Disclaimer

We shall not be liable for:

Third-party platform failures (e.g., WhatsApp outages, logistics partner delays)
Losses due to inaccurate information provided by the Client
Performance fluctuations due to external market conditions

8. Termination

Either party may terminate the relationship with 30 days’ written notice. Any outstanding dues must be cleared upon termination. No refund shall be processed for unused portions of services.

9. Force Majeure

We shall not be responsible for delays or failure in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, or pandemics.

10. Jurisdiction

This Agreement shall be governed by the laws of India. In case of any disputes, the jurisdiction will lie exclusively with the courts of Lucknow, Uttar Pradesh.

11. Amendments

We may update these Terms occasionally. Continued usage of our Services after such updates constitutes your acceptance. You are advised to review the Terms periodically.

12. Contact Us

For any questions regarding this Agreement, contact:

Imaginative Work

📧 Email: imaginativeworks01@gmail.com
📍 Location: 1725, 4th Floor, Raebareli Road, Haiwatmau Mavaiya, Lucknow, Uttar Pradesh – 226008